FAQ

Genee.pk – Frequently Asked Questions (FAQ)

1. What products do you sell?
We sell a wide range of kitchen gadgets designed to make cooking easier and more efficient. Our collection includes items like blenders, food processors, mixers, and more.

2. Do you offer international shipping?
Currently, we only offer nationwide shipping within Pakistan. We do not ship internationally at this time.

3. How long will it take for my order to arrive?

Standard Shipping: 3-5 business days.
Express Shipping: 1-2 business days (available for an additional cost).
Please note that delivery times may vary depending on your location.

4. Do you offer free shipping?
Yes, we offer free shipping on all orders across Pakistan. No minimum order value required.

5. Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email or SMS. You can track your package using the provided tracking link.

6. What is your return and exchange policy?
We accept returns and exchanges for kitchen gadgets within 7 days of receiving your order, as long as the product is unused and in its original condition. For more details, please refer to our Return & Refund Policy.

7. How do I return a product?
To return an item, please contact us at genee299@gmail.com or call us at 03204139974 within 7 days of receiving your order. Our team will guide you through the return process.

8. Can I change or cancel my order after placing it?
Orders can be canceled or modified if they have not yet been processed or shipped. Please contact us immediately at genee299@gmail.com or 03204139974 to request a change.

9. What should I do if I received a damaged or faulty item?
If you receive a damaged or faulty product, please contact us immediately at genee299@gmail.com or 03204139974. We will assist you in processing a return or exchange and ensure that the issue is resolved.

10. Do you offer any discounts or promotions?
Yes! We regularly run promotions and offer discounts. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

11. How can I contact customer support?
You can reach our customer support team by email at genee299@gmail.com or by phone at 03204139974. We are here to assist you Monday to Friday, from 9 AM to 6 PM.

12. Is my payment information secure on your website?
Yes, we use secure payment gateways to process payments and ensure that your information is kept safe. All transactions are encrypted to protect your data.