Shipping Policy

Introduction: Welcome to Genee.pk! We are committed to delivering your products to you in a timely and efficient manner. Please read our shipping policy carefully to understand how shipping works for your orders.

  1. Shipping Locations: We offer nationwide shipping across Pakistan. Currently, we do not offer international shipping.

  2. Order Processing Time: Orders are processed within 1–2 business days after confirmation. Please note that weekends (Saturday and Sunday) and public holidays are excluded from our processing times.

  3. Shipping Methods and Delivery Time: We offer the following shipping methods:

    • Standard Shipping: Delivery time is 3–5 business days.

    • Express Shipping: Delivery time is 1–2 business days (available at an additional cost).

    Please note that delivery times may vary depending on your location and product availability.

  4. Shipping Costs: We offer free shipping on every order, regardless of the order amount or destination.

  5. Order Tracking: Once your order has been dispatched, you will receive a tracking number via email or SMS. You can track your order using the provided link on the carrier’s website.

  6. Lost or Damaged Shipments: If your package is lost or damaged in transit, please contact our customer support team at genee299@gmail.com or call us at 03204139974. We will work to resolve the issue and ensure your satisfaction.

  7. Delivery Issues: If you are unavailable to receive the delivery, please contact the shipping company directly to reschedule or redirect your package to an alternative address.

  8. Refunds and Returns: In case of any delivery issues or damages, please refer to our Return & Refund Policy.

Contact Us: If you have any questions or concerns regarding our shipping policy, please feel free to reach out to us at:

Thank you for shopping with us! Free Shipping on Every Order!