Refund Policy

1. General Refund Policy:
We strive to ensure our customers are satisfied with their purchases. If you are not happy with the product or if there is a problem with your order, we will offer a refund as per the terms mentioned below.

2. Refund Timeframe:
Refund requests must be made within 7 days from the date of receiving the product. After this period, we will not process any refunds.

3. Refund Conditions:

  • The product must be unused and in the same condition as when it was delivered.

  • The product must be returned in its original packaging, with all accessories, manuals, and branding intact.

  • If the product is defective or damaged, a full refund will be processed upon return.

  • Some products, such as personal use items (e.g., knife sets, blades, etc.), may not be eligible for a refund, so please ensure to check before purchasing.

4. Refund Process:

  • To request a refund, please contact us at genee299@gmail.com or call us at 03204139974.

  • Once your refund request is submitted, we will review and confirm your request.

  • After the refund is approved, we will process the refund to the original payment method.

  • Refunds may take 5-7 business days to process, depending on the payment method used.

5. Damaged or Defective Products:
If your product is damaged or defective, please inform us immediately. Once the return is processed, we will issue a full refund for the defective item.

6. Refund Method:
Refunds will be issued based on the payment method used at the time of purchase (credit card, EasyPaisa, or bank transfer).

7. Shipping Fees:
Refunds do not include shipping fees. Shipping fees for returning the product will be your responsibility unless the product is damaged or defective.

8. Non-Refundable Items:
Certain items, such as personal hygiene products or customized kitchen gadgets, may not be eligible for a refund. Please verify these details before making a purchase.

Contact Us:
If you have any questions or concerns about our refund policy, feel free to contact us at: